Q. What does “compromised” mean?
A. Compromised means that unauthorized individuals gained access to account
numbers, possibly for the intention of fraudulent activity.
Q. Was this due to some action of mine?
A. The fact that the card has been compromised has nothing to do with anything
that you have done. The only reason why it happened to you is because you used
your card at this specific merchant.
Q. Can you tell me which merchant caused my personal
information to be compromised?
A. When Team One was notified that some of our members' credit cards had been
compromised; the name of the merchant involved was not disclosed.
Q. Why is my card being re-issued?
A. A new card with a different number is being issued to prevent any fraudulent
activity that may take place in the future due to the account "compromise".
This does not necessarily mean that fraudulent activity has already taken place.
Q. What steps are being taken to safeguard my credit
card?
A. As part of Team Ones "Privacy Policy", we do not disclose any personal information
to unauthorized individuals. Visa has their own fraud prevention measures in
place to help guard against fraudulent activity.
Q. How does the merchant know what and whose information
was taken?
A. Visa is notified that fraudulent activity has taken place and then they notify
us that some of our members' cards have been compromised.
Q. Should I be worried?
A. You should not be worried because your card is being blocked, and if any
fraudulent activity takes place on your account due to the compromise, you will
not be liable.
Q. How can I prevent this in the future?
A. New safe guards against credit card fraud are being instituted every day,
but unfortunately it can't be completely prevented.
Q. How will I know if a fraudulent transaction occurs?
A. It is always smart to monitor the activity on all of your accounts regularly.
If you notice any suspicious transactions, please notify Team One immediately.
Q. Why won’t you block my card immediately
if you know that it has been compromised?
A. We will not block the card immediately because we don't want to inconvenience
our members. The delay in blocking the card will allow any recent valid transactions
to be processed and will allow time to switch any automatic payments to your
new card.
Q. Am I the only one affected?
A. No, other people who used their card at that particular merchant at the same
time you did have been affected as well.
Q. Have my other Team One accounts been compromised?
A. No, your other Team One accounts have a separate account number so they have not been compromised.