Q: How will I be notified of the number of Bonus Points that I have accumulated?
A: You may obtain ScoreCard Bonus Points information by visiting www.scorecardrewards.com or by calling 1-800-854-0790.

Q: Can I combine my Bonus Points with those earned on more than one credit or debit card or from other programs? 
A: Bonus Points maybe combined from Team One credit and check cards under the same account number. Bonus points may not be combined from different card accounts or used in conjunction with other reward programs.

Q: For merchandise redemptions, how long after I place my order should I expect to receive the ordered items?
A: Generally, awards will be shipped from the Award Headquarters via a parcel delivery service or by the U.S. Postal Service and should arrive in 4-6 weeks after your order is received. Some items may be shipped directly from the manufacturer. You will be notified if there is a delay in filling your order. If the item is no longer available, a substitute of equal or greater value will be shipped. Occasionally, a similar substitute may not be available. In that instance, you will be contacted and assisted with making another award selection or your Bonus Points will be added back to your account.

Q: What happens if my merchandise awards arrive damaged?
A: Please check your packages closely for any apparent damage before signing to accept any packages. If there is damage, please write a note on the delivery receipt before signing to accept the package. If after you open the package you find damage, please follow the directions on your packing slip that comes with the package and notify ScoreCard Award Headquarters of the damage. You will be given instructions and a return authorization number to return the award for replacement.

Q: What is a Full-Option ticket?
A: A Full-Option ticket provides you with the alternate choice to have a credit applied toward the purchase of an airline ticket to any destination, class of service and most major airlines with no restrictions. A Full-Option ticket requires an additional $25 service fee and any additional monies owed up to the full value of the ticket selected.

Q: Is the Federally imposed Security fee included with my airline Ticket?
A: No, like other airline frequent flyer ticket awards, you are responsible for that fee. It will be collected at the time of booking the ticket and will be $2.50 per segment flown and will not exceed $5.00 per one-way or $10.00 per round trip.

Q: Can I change or return my airline ticket if my plans change after the ticket is issued?
A: You may not return a ticket to ScoreCard Award Headquarters but you may contact an airline directly for changes. Any change is subject to the rules and regulations of the particular airline and is subject to change fees and penalties they may impose, if any.

Q: If I don’t have enough Bonus Points for the award I want, can I buy the extra Bonus Points I need?
A: No. A sufficient number of Bonus Points must be available in your account to redeem for an award you may select. Bonus Points are not available for purchase.

Q: When can I order awards? 
A: Whenever you'd like. As long as your account is in good standing (not delinquent with your payment, canceled or closed) and you have enough Bonus Points, you may order awards at any time.

Q: How do I order awards?
A: For merchandise awards, you may always print an order form to use for ordering. Simply complete the form including all information requested and mail to the address printed on the form. You may also order from the on-line shopping cart feature.

Travel awards, airline tickets, vacation packages and cruises may be ordered by calling 1-800-842-3006 and booking your tickets with a ScoreCard Travel counselors. Certificates for rental cars and hotels may also be ordered by using the award order form found online. Please allow 4-6 weeks for delivery of car rental/hotel certificates.

Q: Where can I get a complete list of available merchandise awards?
A: Your sponsoring Financial Institution has a complete list and printed order forms available for your use.