A one-time quick transfer can be initiated from the Transfer page.
Experience Freedom, Flexibility & Convenience
Our FREE Online Banking service allows you to securely access and manage your personal finances from an Internet accessible PC.
Convenient Features:
- Monitor account balances including Visa balances
- Transfer funds and obtain account histories
- Make Team One loan payments
- View check images
- Enroll in our free Online Bill Pay
- View, print and/or save your statements
Frequently Asked Questions
How do I enroll in online banking?
To enroll in online banking, click on Login then at the bottom, click Enroll in Online Banking, and follow the prompts to verify your identity and create login credentials.
What can I do with Account Displays?
What is my account balance?
To check your account balance, you can log in to your Online Banking. Once logged in, you can monitor your account balances, including Visa balances, and view detailed transaction information. If you haven't enrolled in Online Banking yet, you can do so on our website. Questions? Contact us through Video Banking or Book an Appointment today!
Can I change the settings on the Online Banking main page?
Yes. There are several options available to personalize the look and feel of your Online Banking Dashboard. Click on the Settings widget on the main menu. There, you can add a Desktop Theme, choose your nickname, choose your landing page and more.
On the Online Banking homepage, how do I view my pending transactions?
To view a summary of your pending or hold transactions, click on the any Account that you have for detailed transaction information.
Are pending transactions included in my available balance?
Yes, pending transactions are included in your available balance as well as the balance listed under the My Accounts area of the Online Banking page. Please note: the account activity page may not list pending transactions.
On the Accounts page, what is the difference between my available balance and my current balance?
The available balance on the Accounts page reflects pending transactions and/or account holds while the current balance does not.
How do I set up account alerts?
Log in to Online Banking or the mobile app, navigate to Alerts under Tools, and choose from available options such as balance alerts, transaction activity, and security alerts.
How do I make Payments and Transfers?
How do I access the Transfers feature?
To access the Transfer feature, click the Transfer & Pay tab at the top and then Transfers.
How do I set up a scheduled transfer?
Can I view completed transfers?
Yes. Completed transfers can be viewed on the Activity tab on the Transfer page.
Where can I find a list of my upcoming transfers?
A list of scheduled transfers can be found on the Scheduled tab on the Transfer page.
How can I delete a recurring transfer?
Scheduled or recurring transfers can be deleted from the Scheduled tab on the Transfer page.
How do I make my loan payment?
You can make your loan payment by logging into Online Banking or the mobile app and selecting Transfers. Options include transfers from a Team One account or payments from an external account. Visit our Loan Payment Options page here.
Where do I find my eStatement?
eStatements can be found under the Tools tab in your Online Banking Account.
What Settings are there in Online Banking?
How do I find the Settings page?
Settings are located in the dropdown under your icon in the upper, right corner.
What’s a widget?
Widgets are the icons that appear throughout the Online and Mobile Banking menus. When you select a widget, you’ll be able to access additional banking tools.
What can I do on the Settings page?
Within settings, you’ll be able to update your profile, security options, contact information, manage accounts, and more!
Can I change my User ID in this system?
Yes! To change your Username, click the Security tab in Settings.
How do I make sure my SMS verification is set up?
Click here for step-by-step instructions.
What can I do on the eAlerts page?
The Alert tab under Tools allows you to set up alert notifications to help you manage your accounts. You have the option to get an email or text reminder when your loan payment is due, when deposits post, checks clear, and more. You can even set up alerts tied to your savings and budget goals, too.
What eAlerts options are available in Online Banking?
Members can choose to be notified when their balance falls above or below a certain predetermined dollar amount as well as set further alerts pertaining to transactions, items and security.
Lean more about Mobile Banking
Is TOCU’s Mobile Banking App compatible for both Apple and Android devices?
Yes
If I am a first time Bill Pay user, can I register through Mobile Bill Pay?
Yes
If I apply for a loan through online banking, how long will it take to get approved?
If you do not hear from us within one business day of submitting your application, please contact us through Video Banking or Book an Appointment.
After depositing a check through the mobile app, how long should I keep the check?
Members should retain the physical check for 60 days after utilizing the Mobile Deposit feature. Please be sure to void out the deposited items to avoid re-deposits.
Why am I getting an error message when trying to use the Mobile Deposit feature?
Not all TOCU Accounts may be eligible to use this feature. If your account has the capability to use this feature and you keep receiving an error message, contact us through Video Banking or Book an Appointment.
What is the Snapshot feature? And, how do I set it up?
Snapshot allows you to view selected account balances and the last five transactions without logging in when you launch the Mobile Banking app. To set-up Snapshot, tap on Settings, select Snapshot and turn on Use Snapshot. Now when you open the app. your Snapshot will be the first thing you see.
How Do I Enroll and Login to Online Banking?
What are the User Name requirements?
The User ID must be a minimum of 8 characters long, no longer than 15 characters. Please note: User Names are not case sensitive.
What do I use for my password on my first login?
As part of the enrollment process, you will receive a temporary password to login. Then, you can create a new password.
What are the password requirements?
Choose a new password that is at least 8 characters in length. It must include: 1 upper case letter and 1 number.
What happens if I forgot my Username?
To ensure the security of your accounts, if you forgot your Username, contact us through Video Banking or Book an Appointment today!
How do I reset my password?
Click the Forgot Password link on the Online Banking login screen. You’ll need to verify your identity using your member information and follow the instructions to reset your password securely.
Can I change my User Name and Password after my initial login?
Yes! To change your Username or Password, click the Security tab in Settings.
How can I update my contact information?
You can update your contact details by logging into Online Banking or by contacting us through Video Banking or Book an Appointment. Keeping your information current helps ensure you receive important account notifications.
Other Features
Is it possible to reorder checks on TOCU’s Online Banking system?
Yes. To reorder checks, click the Tools tab and go to Check Services. Please note that your first order of checks will need to be ordered through Video Banking or Book an Appointment today!
How do I access TOCU Bill Pay?
To access TOCU Bill Pay, go to the Transfer & Pay tab on your dashboard and go to Desktop Billpay. Follow the on-screen steps to continue.
Can I apply for a loan on TOCU’s Online Banking system?
Yes. To apply for a loan, go to the Accounts tab on your dashboard.
Can I update my address on TOCU’s Online Banking system?
Yes! To update your address, go to your Settings, and choose the Contact tab.