Online Banking

Yes. There are several options available to personalize the look and feel of your Online Banking Dashboard. Click on the Settings widget on the main menu. There, you can add a Desktop Theme, choose your nickname, choose your landing page and more.

To view a summary of your pending or “hold” transactions, click on the any Account that you have for detailed transaction information. 

Yes, pending transactions are included in your available balance as well as the balance listed under the “My Accounts” area of the Online Banking page. Please note: the account activity page may not list pending transactions.

The available balance on the Accounts page reflects pending transactions and/or account holds while the current balance does not.

To access the Transfer feature, click the "Transfer & Pay" tab at the top and then "Transfers". 

Yes. Completed transfers can be viewed on the “Activity” tab on the Transfer page.

A list of scheduled transfers can be found on the “Scheduled”  tab on the Transfer page.

Scheduled or recurring transfers can be deleted from the “Scheduled” tab on the Transfer page.

eStatements can be found in the "Tools" tab from your dashboard under eStatements.

Yes. To reorder checks, click the "Tools" tab and go to "Check Services". Please note that your first order of checks will need to be ordered through your local branch or by calling TOCU’s Member Support at 888-288-3261.

To access TOCU Bill Pay, go to the "Transfer & Pay" tab on your dashboard and go to "Desktop Billpay". Follow the on-screen steps to continue.

Yes. To apply for a loan, go to  the “Accounts” tab on your dashboard.

Yes! To update your address, go to your “Settings”, and choose the “Contact” tab.

Settings are located in the dropdown under your icon in the upper, right corner.

Widgets are the icons that appear throughout the Online and Mobile Banking menus. When you select a widget, you’ll be able to access additional banking tools.

Within settings, you’ll be able to update your profile, security options, contact information, manage accounts, and more!

Yes! To change your Username, click the “Security” tab in Settings.

 

The “Alerts” tab under “Tools” allows you to set up alert notifications to help you manage your accounts. You have the option to get an email or text reminder when your loan payment is due, when deposits post, checks clear, and more. You can even set up alerts tied to your savings and budget goals, too.

Members can choose to be notified when their balance falls above or below a certain predetermined dollar amount as well as set further alerts pertaining to transactions, items and security.

Yes

Yes

If you do not hear from us within one business day of submitting your application, please contact the loan department at 888-288-3261.

Members should retain the physical check for 60 days after utilizing the Mobile Deposit feature. Please be sure to void out the deposited items to avoid re-deposits.

Not all TOCU Accounts may be eligible to use this feature. If your account has the capability to use this feature and you keep receiving an error message, please call a Member Service Representative at 888-288-3261.

Snapshot allows you to view selected account balances and the last five transactions without logging in when you launch the Mobile Banking app. To set-up Snapshot, tap on Settings, select Snapshot and turn on Use Snapshot. Now when you open the app. your Snapshot will be the first thing you see.

The User ID must be a minimum of 8 characters long, no longer than 15 characters. Please note: User Names are not case sensitive.

As part of the enrollment process, you will receive a temporary password to login. Then, you can create a new password.

Choose a new password that is at least 8 characters in length. It must include: 1 upper case letter and 1 number.

To ensure the security of your accounts, if you forgot your Username, please call us at 888-288-3261 or stop by your local branch.

After your initial login to the new Online Banking system, you can use the Forgot Password tool found after entering your username and selecting the login box. A temporary password will be sent to your authenticated devices or email. Then you will be able to select a new password.

Yes! To change your Username or Password, click the “Security” tab in Settings.