A one-time quick transfer can be initiated from the “Transfer” page.
Experience Freedom, Flexibility & Convenience
Our FREE Online Banking service allows you to securely access and manage your personal finances from an Internet accessible PC.
Convenient Features:
- Monitor account balances including Visa balances
- Transfer funds and obtain account histories
- Make Team One loan payments
- View check images
- Enroll in our free Online Bill Pay
- View, print and/or save your statements
How do I sign up for eStatements?
Where do I find my eStatement?
eStatements can be found in the "Tools" tab from your dashboard under eStatements.
Frequently Asked Questions
Online Banking Enrollment
Learn how to enroll in online banking
Account Display
Can I change the settings on the Online Banking main page?
Yes. There are several options available to personalize the look and feel of your Online Banking Dashboard. Click on the Settings widget on the main menu. There, you can add a Desktop Theme, choose your nickname, choose your landing page and more.
On the Online Banking homepage, how do I view my pending transactions?
To view a summary of your pending or “hold” transactions, click on the any Account that you have for detailed transaction information.
Are pending transactions included in my available balance?
Yes, pending transactions are included in your available balance as well as the balance listed under the “My Accounts” area of the Online Banking page. Please note: the account activity page may not list pending transactions.
On the Accounts page, what is the difference between my available balance and my current balance?
The available balance on the Accounts page reflects pending transactions and/or account holds while the current balance does not.
Payments and Transfers
How do I access the Transfers feature?
To access the Transfer feature, click the "Transfer & Pay" tab at the top and then "Transfers".
How do I set up a scheduled transfer?
Can I view completed transfers?
Yes. Completed transfers can be viewed on the “Activity” tab on the Transfer page.
Where can I find a list of my upcoming transfers?
A list of scheduled transfers can be found on the “Scheduled” tab on the Transfer page.
How can I delete a recurring transfer?
Scheduled or recurring transfers can be deleted from the “Scheduled” tab on the Transfer page.
Other Features
Is it possible to reorder checks on TOCU’s Online Banking system?
Yes. To reorder checks, click the "Tools" tab and go to "Check Services". Please note that your first order of checks will need to be ordered through your local branch or by calling TOCU’s Member Support at 888-288-3261.
How do I access TOCU Bill Pay?
To access TOCU Bill Pay, go to the "Transfer & Pay" tab on your dashboard and go to "Desktop Billpay". Follow the on-screen steps to continue.
Can I apply for a loan on TOCU’s Online Banking system?
Yes. To apply for a loan, go to the “Accounts” tab on your dashboard.
Can I update my address on TOCU’s Online Banking system?
Yes! To update your address, go to your “Settings”, and choose the “Contact” tab.
Settings
How do I find the Settings page?
Settings are located in the dropdown under your icon in the upper, right corner.
What’s a widget?
Widgets are the icons that appear throughout the Online and Mobile Banking menus. When you select a widget, you’ll be able to access additional banking tools.
What can I do on the Settings page?
Within settings, you’ll be able to update your profile, security options, contact information, manage accounts, and more!
Can I change my User ID in this system?
Yes! To change your Username, click the “Security” tab in Settings.
How do I make sure my SMS verification is set up?
Click here for step-by-step instructions.
What can I do on the “eAlerts” page
The “Alerts” tab under “Tools” allows you to set up alert notifications to help you manage your accounts. You have the option to get an email or text reminder when your loan payment is due, when deposits post, checks clear, and more. You can even set up alerts tied to your savings and budget goals, too.
What eAlerts options are available in Online Banking?
Members can choose to be notified when their balance falls above or below a certain predetermined dollar amount as well as set further alerts pertaining to transactions, items and security.
Mobile Banking
Is TOCU’s Mobile Banking App compatible for both Apple and Android devices?
Yes
If I am a first time Bill Pay user, can I register through Mobile Bill Pay?
Yes
If I apply for a loan through online banking, how long will it take to get approved?
If you do not hear from us within one business day of submitting your application, please contact the loan department at 888-288-3261.
After depositing a check through the mobile app, how long should I keep the check?
Members should retain the physical check for 60 days after utilizing the Mobile Deposit feature. Please be sure to void out the deposited items to avoid re-deposits.
Why am I getting an error message when trying to use the Mobile Deposit feature?
Not all TOCU Accounts may be eligible to use this feature. If your account has the capability to use this feature and you keep receiving an error message, please call a Member Service Representative at 888-288-3261.
What is the Snapshot feature? And, how do I set it up?
Snapshot allows you to view selected account balances and the last five transactions without logging in when you launch the Mobile Banking app. To set-up Snapshot, tap on Settings, select Snapshot and turn on Use Snapshot. Now when you open the app. your Snapshot will be the first thing you see.
Enrollment and Login
What are the User Name requirements?
The User ID must be a minimum of 8 characters long, no longer than 15 characters. Please note: User Names are not case sensitive.
What do I use for my password on my first login?
As part of the enrollment process, you will receive a temporary password to login. Then, you can create a new password.
What are the password requirements?
Choose a new password that is at least 8 characters in length. It must include: 1 upper case letter and 1 number.
What happens if I forgot my Username?
To ensure the security of your accounts, if you forgot your Username, please call us at 888-288-3261 or stop by your local branch.
What happens if I forget my Password?
After your initial login to the new Online Banking system, you can use the Forgot Password tool found after entering your username and selecting the login box. A temporary password will be sent to your authenticated devices or email. Then you will be able to select a new password.
Can I change my User Name and Password after my initial login?
Yes! To change your Username or Password, click the “Security” tab in Settings.
Trouble Logging in?
Email us at eservices@teamonecu.org or Live Chat with us. For more information on our Online Banking system, please contact us at 888-288-3261.