Online Banking

Yes. There are several options available to personalize the look and feel of your Online Banking Dashboard. Click on the Settings widget on the main menu. There, you can add a Desktop Theme, choose your nickname, choose your landing page and more.

To view a summary of your pending or “hold” transactions, click on the “Accounts” widget.

Yes, pending transactions are included in your available balance as well as the balance listed under the “My Accounts” area of the Online Banking page. Please note: the account activity page may not list pending transactions.

The available balance on the Accounts page reflects pending transactions and/or account holds while the current balance does not.

To access the Transfer feature, click the “Transfers” widget on the main menu.

Yes. Completed transfers can be viewed on the “History” page under the Transfers widget.

A list of scheduled transfers can be found in the “Scheduled” in the Transfers widget of the Online Banking home page.

Scheduled or recurring transfers can be deleted from the “Scheduled” page under the Transfers widget.

eStatements are located on the eStatements widget on the main menu.

Yes. To reorder checks, click the Check Services widget. Please note that your first order of checks will need to be ordered through your local branch or by calling TOCU’s Member Support at 888-288-3261.

To access TOCU Bill Pay, click the Bill Pay widget on the main menu and indicate which account you’d like to use. Follow the on-screen steps to continue.

Yes. To apply for a loan, select the “Quick Apply” widget on the main menu.

Yes! To update your address, click the “Settings” widget, and choose “Contact.”

Settings are located in the dropdown under your name.

Widgets are the icons that appear throughout the Online and Mobile Banking menus. When you select a widget, you’ll be able to access additional banking tools.

Within settings, you’ll be able to personalize the look and feel of your Online Banking experience, including your profile, desktop theme, contact information, alert notifications, and more!

Yes! To change your Username, click the “Security” tab in Settings.

The “eAlerts” tab under “Settings” allows you to set up alert notifications to help you manage your accounts. You have the option to get an email or text reminder when your loan payment is due, when deposits post, checks clear, and more. You can even set up alerts tied to your savings and budget goals, too.

Members can choose to be notified when their balance falls above or below a certain predetermined dollar amount as well as set further alerts pertaining to transactions, items and security.

Yes

Yes

If you do not hear from us within one business day of submitting your application, please contact the loan department at 888-288-3261.

Members should retain the physical check for 60 days after utilizing the Mobile Deposit feature. Please be sure to void out the deposited items to avoid re-deposits.

Not all TOCU Accounts may be eligible to use this feature. If your account has the capability to use this feature and you keep receiving an error message, please call a Member Service Representative at 888-288-3261.

Snapshot allows you to view selected account balances and the last five transactions without logging in when you launch the Mobile Banking app. To set-up Snapshot, tap on Settings, select Snapshot and choose the accounts you want visible. When you want to see your balances, tap the “Snapshot” on the app login screen – all without having to login to Mobile Banking app.