Online Banking

To enroll in online banking, click on Login then at the bottom of the popout, click Enroll in Online Banking, and follow the prompts to verify your identity and create login credentials.

 

 

 

What are the User Name requirements?

The User ID must be a minimum of 8 characters long, no longer than 15 characters. Please note: User Names are not case sensitive.

 

What do I use for my password on my first login?

As part of the enrollment process, you will receive a temporary password to login. Then, you can create a new password.

 

What are the password requirements?

Choose a new password that is at least 8 characters in length. It must include: 1 upper case letter and 1 number.

 

What happens if I forgot my Username?

To ensure the security of your accounts, if you forgot your Username, contact us through Video Banking or Book an Appointment today!

 

How do I reset my password?
Click the Forgot Password link on the Online Banking login screen. You’ll need to verify your identity using your member information and follow the instructions to reset your password securely.

 

Can I change my User Name and Password after my initial login?

Yes! To change your Username or Password, click the Security tab in Settings.

 

What is my account balance?
To check your account balance, you can log in to your Online Banking. Once logged in, you can monitor your account balances, including Visa balances, and view detailed transaction information. If you haven't enrolled in Online Banking yet, you can do so on our website. Questions? Contact us through Video Banking or Book an Appointment today!

Yes. There are several options available to personalize the look and feel of your Online Banking Dashboard. Click on the Settings widget on the main menu. There, you can add a Desktop Theme, choose your nickname, choose your landing page and more.

To view a summary of your pending or hold transactions, click on the any Account that you have for detailed transaction information. 

Yes, pending transactions are included in your available balance as well as the balance listed under the My Accounts area of the Online Banking page. Please note: the account activity page may not list pending transactions.

The available balance on the Accounts page reflects pending transactions and/or account holds while the current balance does not.

 

How do I set up account alerts?
Log in to Online Banking or the mobile app, navigate to Alerts under Tools, and choose from available options such as balance alerts, transaction activity, and security alerts.

To access the Transfer feature, click the Transfer & Pay tab at the top and then Transfers. 

Yes. Completed transfers can be viewed on the Activity tab on the Transfer page.

A list of scheduled transfers can be found on the Scheduled  tab on the Transfer page.

Scheduled or recurring transfers can be deleted from the Scheduled tab on the Transfer page.

 

How do I make my loan payment?
You can make your loan payment by logging into Online Banking or the mobile app and selecting Transfers. Options include transfers from a Team One account or payments from an external account. Visit our Loan Payment Options page here. 

eStatements can be found under the Tools tab in your Online Banking Account.

Settings are located in the dropdown under your icon in the upper, right corner.

Widgets are the icons that appear throughout the Online and Mobile Banking menus. When you select a widget, you’ll be able to access additional banking tools.

Within settings, you’ll be able to update your profile, security options, contact information, manage accounts, and more!

Yes! To change your Username, click the Security tab in Settings.

The Alert tab under Tools allows you to set up alert notifications to help you manage your accounts. You have the option to get an email or text reminder when your loan payment is due, when deposits post, checks clear, and more. You can even set up alerts tied to your savings and budget goals, too.

Members can choose to be notified when their balance falls above or below a certain predetermined dollar amount as well as set further alerts pertaining to transactions, items and security.

Yes

Yes

If you do not hear from us within one business day of submitting your application, please contact us through Video Banking or Book an Appointment.

Members should retain the physical check for 60 days after utilizing the Mobile Deposit feature. Please be sure to void out the deposited items to avoid re-deposits.

Not all TOCU Accounts may be eligible to use this feature. If your account has the capability to use this feature and you keep receiving an error message, contact us through Video Banking or Book an Appointment.

Snapshot allows you to view selected account balances and the last five transactions without logging in when you launch the Mobile Banking app. To set-up Snapshot, tap on Settings, select Snapshot and turn on Use Snapshot. Now when you open the app. your Snapshot will be the first thing you see.